Stop drowning in daily operational tasks. Our managed store operations service handles order monitoring, inventory checks, returns, and escalations—giving you back 85% of your operations time.
Running an e-commerce store means constant vigilance—checking orders, monitoring inventory, handling returns, responding to issues. It's exhausting, time-consuming, and takes you away from growing your business. Our Managed Store Operations service gives you a dedicated operations assistant who works in your OrderHUBˣ system, following your processes, and keeping everything running smoothly.
We check your OrderHUBˣ dashboard multiple times per day to ensure all orders are processing correctly.
Stay ahead of stockouts with proactive inventory monitoring and reorder alerts.
Handle returns professionally and efficiently without the administrative burden.
We identify and escalate critical issues to you or your customer service team immediately.
Get clear, actionable insights into your operations every single day.
Keep your OrderHUBˣ system running smoothly with routine maintenance and optimization.
We learn your business, processes, and preferences. Our team gets full access to your OrderHUBˣ system and trains on your specific workflows.
Our operations assistant works in your OrderHUBˣ system daily, handling all routine tasks according to your standard operating procedures.
Stay informed with daily reports and instant notifications for critical issues. You're always in the loop.
We actively identify inefficiencies and recommend process improvements to make your operations even better.
Unlike traditional outsourcing where your team works in separate systems, our operations assistants work directly inside your OrderHUBˣ platform. This means:
All work happens in your system. No manual data transfer, no sync issues, no disconnected tools.
You can see exactly what we're doing in real-time. Review our work, check task history, audit everything.
We leverage OrderHUBˣ's AI features to maximize efficiency—auto-sync, auto-allocation, batch processing.
Here's what stores typically experience after working with our Managed Store Operations team:
Average reduction in daily operations time. Get back 6-8 hours per day for a 100-order store.
Zero missed or delayed orders due to human oversight. Continuous monitoring ensures nothing falls through the cracks.
Faster response to inventory issues, customer escalations, and operational exceptions.
Industry-leading accuracy in order processing, inventory tracking, and data management.
Average annual savings vs hiring a full-time operations manager ($50K salary + benefits).
Available around the clock if needed. We work your schedule—day shift, night shift, or global coverage.
Pricing is based on your order volume and operational complexity. No hidden fees, no surprises.
Up to 500 orders/month
500-1,500 orders/month
1,500+ orders/month
Custom pricing available for stores processing 3,000+ orders/month or requiring specialized workflows.
Schedule a free consultation to see how Managed Store Operations can transform your daily workflow.
Most stores are fully onboarded within 3-5 business days. We'll set up access to your OrderHUBˣ system, review your standard operating procedures, and establish communication channels. Simple stores can start same-week, while more complex multi-channel operations may need 1-2 weeks for thorough process documentation.
Our Managed Operations service is designed specifically for stores using OrderHUBˣ because it provides the centralized visibility we need to manage your operations effectively. However, we can work with stores using any order management system if it provides similar multi-channel order aggregation and reporting capabilities.
Our standard service operates during US business hours (9 AM - 6 PM EST/PST), with monitoring checks scheduled at times that work for your business. For stores requiring extended coverage, we offer evening shifts (6 PM - 12 AM) and weekend monitoring as add-on options. Enterprise clients can request 24/7 global coverage.
We follow strict security protocols: limited read/write access only to necessary areas of your OrderHUBˣ system, no storage of payment data, encrypted communication channels, signed NDAs for all team members, and optional IP whitelisting for enhanced security. We can provide SOC 2 compliance documentation for enterprise clients.
Our service operates on a month-to-month basis with no long-term contracts. You can cancel with 30 days notice, and we'll ensure a smooth transition with full documentation of all processes and handover protocols. You can also scale up or down between pricing tiers based on your order volume with 14 days notice.
Yes. We process standard returns and exchanges according to your policies, update inventory accordingly, and flag any unusual patterns. For customer escalations, we triage the issue, gather relevant details, and route to you with full context—ensuring you only handle cases that truly need your attention, saving 3-4 hours per day on average.
Absolutely. Daily email summaries include order processing status, inventory alerts, and any issues requiring attention. Weekly reports provide metrics like order fulfillment time, return rates, inventory accuracy, and operational bottlenecks. Enterprise plans include monthly strategy sessions to review trends and optimize workflows.
You maintain complete control. We operate as your assistant, not your replacement. All major decisions come to you—we handle the routine monitoring, data entry, and basic troubleshooting. You set the policies, approval thresholds, and escalation criteria. Think of us as extending your team, not replacing it.