Same platform. Three pricing models — because the cost levers for D2C, B2B, and distributor channels are genuinely different.
One engine. One fulfillment operation. Three pricing models — because what makes a D2C account expensive is not what makes a B2B account expensive, and neither one looks anything like a distributor program. A manufacturer doing 80 distributors and 200 orders/month has different cost levers than a D2C shop doing 12,000 orders/month. Pricing should reflect what you actually use. So we charge D2C by throughput, B2B by account complexity and integrations, and distributor by partner count and PRM scope. Pick the tab that describes your business.
Switching the tab changes pricing drivers, tier limits, and included integrations.
Priced by the levers that drive D2C cost: orders/month, marketplace channels connected, and SKU count. For brands selling on Amazon (FBM or FBA), Walmart, Shopify, eBay, and TikTok Shop.
For small brands launching a second or third channel.
Typical fit: solo founder or 2–3-person team running Shopify plus one marketplace.
Get StartedFor brands that have outgrown spreadsheets and ShipStation tabs.
Typical fit: brands doing 100–200 orders/day across Amazon FBM, Walmart, and Shopify.
Get StartedFor high-throughput multi-warehouse operations.
Typical fit: 10,000+ orders/month, multiple warehouses, several brand storefronts.
Contact SalesAnnual billing saves roughly 15%. Add-on modules (PackScan, BatchTrack, OpsMind) priced separately — see below.
The same engine sits under all three pricing models. These capabilities are included regardless of which tab you picked.
Routing, allocation, reservation, queue management, multi-warehouse splitting, backorder handling. The thing that makes a captured order become a packed shipment.
Unified record of buyers regardless of channel of origin. D2C consumers, B2B accounts with hierarchies, distributors with contracted terms — one schema.
Out-of-the-box dashboards for throughput, fill rate, exception rate, channel mix, AOV, OTIF. Data export to CSV, BigQuery, Snowflake.
RMA workflow, return-reason coding, restock vs scrap decisioning, refund triggering. Exceptions queue with assignable owners and SLA timers.
Seat count is per tier, not per user-add. We don't want growth to feel punitive. Audit log on every action, role-based permissions, SSO available.
Email and ticket support during business hours. Knowledge base. Implementation guidance during onboarding. Higher tiers get priority queue and named CSM.
Optional modules priced separately from the base tier. Audience-agnostic — D2C, B2B, and distributor customers all use the same modules when they need the capability.
Warehouse operations. Scan-driven packing on low-cost hardware (Raspberry Pi + scanner + screen, low hundreds per station). Eliminates pick-pack mis-ships.
From $99/month per pack station
Lot and serial-level traceability. Recall readiness, FIFO compliance, expiration handling. Required if you sell food, supplements, cosmetics, or regulated industrial product.
From $149/month
AI-driven exception handling. Reads inbound buyer emails, drafts responses, classifies exception type, and routes to the right queue. Cuts manual exception time by ~60% in pilot.
From $199/month per workflow
The pricing above assumes managed cloud. If you'd rather own the install, we sell that too. Two genuinely different cost shapes.
You own the install. Runs on your servers (or your VPS). Full source code. No per-order fees, no monthly software subscription — ever. One-time implementation fee from $8,500, plus optional annual maintenance contract from $200/month for updates and patches.
Pick this when: you have technical capability in-house, you're paying $500+/month for SaaS today, or you have data-residency constraints.
Self-Hosted details →We run the platform. We run the warehouse work. Monthly subscription scales with use — the tier prices on this page are the managed-cloud prices. Add managed fulfillment (we operate your packing station, your shipping carrier accounts, your returns) for a per-order fee on top.
Pick this when: you don't want to run servers, you want a single accountable team for software + operations, or you're scaling fast and need ops capacity now.
Managed Operations details →Most manufacturers don't fit cleanly into one box. If you sell D2C and B2B, or B2B and through distributors, you don't pay both list prices stacked. We'll quote a blended package — one platform fee that covers your actual mix, not three subscriptions for one operation.
Talk to us about a blended quoteBecause the cost levers are genuinely different. A D2C operation's cost is dominated by order throughput — every order touches integration calls, picking, packing, shipping label generation. A B2B account does fewer transactions but the integrations behind one Coupa punchout connection cost more to build and maintain than fifty Shopify webhooks. A distributor program's cost lives in partner management, MAP monitoring, MDF claim adjudication — capabilities a D2C brand will never use. Charging all three by orders/month would massively overcharge B2B and distributor customers and undercharge D2C. So we don't.
Talk to us. We quote blended packages all the time. The most common combinations are D2C + B2B (a brand selling on Shopify and to mid-market retailers) and B2B + Distributor (a manufacturer with both direct accounts and a contracted reseller network). You pay one platform fee that reflects your actual usage, not the sum of two list prices.
Add-ons (PackScan, BatchTrack, OpsMind) are flat per-warehouse or per-workflow fees on top of your base tier. They don't change your base tier limits. Adding BatchTrack to a Growth-tier D2C plan doesn't bump you to Enterprise — you stay on Growth and add the module fee. Enterprise tiers in any audience may include some modules at no additional charge; we'll spell that out in your quote.
Three honest questions. First: do you have a technical person who can own a Linux box and a database? If no, managed. Second: are you paying $500+/month for ShipStation, Skubana, Cin7, or similar today? If yes, self-hosted typically pays back in 12–18 months. Third: do you have data-residency or sovereignty constraints (EU customers, regulated industries)? If yes, self-hosted gives you full control. If none of those apply, managed is usually less hassle.
Custom integrations beyond what's listed in your tier. Custom development is billed at $75–$150/hour or via a 10-hour/month retainer at $650/month. Marketplace fees (Amazon, Walmart, Shopify) are paid by you to those platforms — we don't take a cut. Shipping labels are paid through your carrier accounts (UPS, FedEx, USPS, regional carriers) — we generate them, you pay the carrier. Hosting infrastructure on self-hosted is yours unless you also buy our managed-hosting add-on.
No free trial in the SaaS sense — the kind where you self-serve a demo account for 14 days. The platform's value shows up in real workflow context, not in a sandbox. What we do offer: a paid 30-day pilot scoped to one channel and one warehouse, credited against your annual contract if you continue. That's the honest version of "try before you buy" for software at this complexity.
Yes — roughly 15% off list for annual prepay across all three audience tabs. Multi-year deals available on request for Enterprise tiers.
Tell us your channel mix, your monthly volume, and the integrations you need. You'll get a real quote, not a brochure — usually within two business days.
Get a custom quote