Three Doors, One Engine

Manufacturers don’t sell through one channel anymore. Most run two or three at once — and most platforms force you to run two or three systems to match. We don’t.

Door 1

D2C / Multi-Channel

Selling on Amazon, Walmart, Shopify, eBay, and your own store. SP-API order pulls every 30 minutes, FBA and FBM both supported, marketplace-side status sync, fee tracking by channel, and the rate-shopping engine that pulls 20–30% out of label cost on FBM volume.

D2C playbook →
Door 2

B2B Direct

Direct business buyers ordering through whatever channel their procurement team prefers — REST API, email-parsed PO, hosted B2B portal with account-based pricing and net terms, EDI 850/855/856/810, or cXML / OCI punchout to Coupa, Ariba, SAP Concur, and Jaggaer.

B2B playbook →
Door 3

Distributor Network

Contracted resellers ordering through a gated portal — with deal registration, MAP enforcement, MDF and co-op fund tracking, blanket-PO release workflow, channel scorecards, and the operational backbone behind PRM tools like Salesforce PRM, Impartner, and ZINFI.

Distributor playbook →

Order Intake — Every Channel

Three audiences. Three sets of intake methods. One inbox once an order lands.

D2C marketplace integrations Door 1

Native marketplace connectors with 30-minute polling, throttled to stay inside SP-API and Marketplace API rate limits.

Amazon FBA & FBM

Selling Partner API for both fulfillment models.

  • Amazon SP-API (Orders, Reports, Listings, Catalog)
  • Automatic order import every 30 minutes
  • FBA inventory snapshot reconciliation
  • FBM shipping confirmation push-back
  • SKU mapping and ASIN matching
  • Multi-marketplace (US, CA, MX, EU) under one seller

Walmart Marketplace

Walmart Marketplace API v3 with full order and inventory sync.

  • Marketplace API v3 (Orders, Items, Inventory, Price)
  • Real-time order acknowledgement and cancellation
  • Inventory feed sync at SKU and offer level
  • Tracking number and carrier code push
  • Price and stock management
  • Returns API integration

WooCommerce / WordPress

Native REST API integration for self-hosted storefronts.

  • WooCommerce REST API v3
  • Automatic order sync via webhook or poll
  • Customer record import with deduplication
  • Product catalog two-way sync
  • Order status and tracking push-back
  • Custom field mapping for non-standard fields

eBay Trading API

Complete eBay seller integration across listings.

  • eBay Trading API (orders, listings, inventory)
  • Order import across all active listings
  • Multi-account support under one tenant
  • Inventory synchronization to listing level
  • Shipping confirmation with tracking
  • Feedback tracking

Shopify (coming soon)

Storefront API integration for Shopify and Shopify Plus.

  • Shopify Admin REST and GraphQL APIs
  • Order webhooks and bulk fulfillment
  • Multi-location inventory sync
  • Refund and return handling
  • Shopify Plus support (multi-store, B2B)
  • Fulfillment service registration

Direct & Custom Storefronts

Custom storefronts plug in through the same REST API your developers already use.

  • Custom channel integration framework
  • OAuth2-secured REST API
  • Webhook subscriptions for any order event
  • CSV import for legacy systems
  • Manual order entry with full pricing engine
  • Full source code access for self-hosted

B2B intake methods Door 2

Buyer procurement teams don’t change their workflow for you. Match the channel they already use.

REST API (full lifecycle)

  • Order create, update, cancel, ship, invoice, return
  • Pricing and availability lookup endpoints
  • OAuth2 with per-buyer API keys
  • Idempotency keys to prevent duplicate orders
  • Webhook callbacks for ASN, ship, invoice events
  • Documented OpenAPI 3.0 spec

Email-Parsed PO Ingestion

  • Inbound mailbox per buyer or per account
  • OpsMind AI parses PDF, CSV, and email-body POs
  • Line-level SKU resolution against your catalog
  • Confidence scoring with human-review queue
  • Auto-acknowledgement and exception escalation
  • Replaces inside-sales rekeying entirely

Hosted B2B Portal

  • Account-based pricing with volume tier breaks
  • Net-30 / 45 / 60 terms and credit limit enforcement
  • Customer-specific catalog and contracted SKUs
  • Saved reorder lists and CSV upload
  • Quote-to-order with CPQ handoff
  • Self-service order status, ASN, and invoice access

EDI 850 / 855 / 856 / 810

  • EDI 850 inbound purchase order
  • EDI 855 PO acknowledgement
  • EDI 856 advance ship notice (ASN) with SSCC labels
  • EDI 810 invoice outbound
  • VAN or AS2 transport
  • Trading partner setup and map management

Punchout (cXML & OCI)

  • cXML PunchOutSetupRequest / OrderRequest
  • OCI 4.0 / 5.0 for SAP-side procurement
  • Coupa, Ariba, SAP Concur, Jaggaer certified flows
  • Oracle iProcurement and Workday support
  • Buyer-specific catalog views with contract pricing
  • Round-trip cart return to procurement system

Inside-Sales Order Entry

  • Account-aware order entry with contract pricing
  • Credit-hold and term-violation warnings
  • Quote conversion and drop-ship routing
  • Backorder and partial-ship handling
  • Linked to email and call audit trail
  • Same engine as portal, API, and EDI flows

Distributor intake methods Door 3

Resellers don’t order like end buyers. Channel terms, deal reg, and blanket commitments shape every order.

Gated Distributor Portal

  • Tier-A / Tier-B / Master distributor segmentation
  • Channel pricing tiers and rebate visibility
  • Deal registration intake and approval workflow
  • MAP price enforcement on listed SKUs
  • MDF / co-op fund balance and claim submission
  • Channel scorecards: sell-through, fill rate, OTIF

EDI 850 (Distributor PO)

  • Distributor-formatted EDI 850 maps
  • Master-distributor consolidated orders
  • EDI 856 ASN with carton-level detail
  • EDI 810 invoice with rebate accruals
  • Per-distributor trading partner profiles
  • Compliance test through SPS, TrueCommerce, Cleo

Blanket-PO Release Workflow

  • Blanket-PO master with quantity and term commitments
  • Scheduled or on-demand release orders
  • Remaining-balance visibility per blanket
  • Price protection enforced at release
  • Shared dashboard with distributor account
  • Auto-rollover and renewal alerts

Distributor-Rep Order Entry

  • Field-rep and inside-rep order forms
  • Customer-of-distributor reference fields
  • Drop-ship routing to end customer
  • Lead routing and registration tie-in
  • Rep-level visibility and quota tracking
  • Mobile entry with offline draft

The Unified Engine

Once an order is in, it doesn’t matter where it came from. The same engine handles routing, allocation, picking, packing, traceability, shipping, exceptions, returns, and reporting.

Your team learns one platform — not three. Your warehouse runs one process — not three. Your ERP integrates with one system — not three.

Warehouse Operations

Inventory across multiple locations, automated allocation, and scan-driven packing through the OrderHUBx PackScan module.

AI-Optimized Auto-Allocation

  • Automatic stock assignment on order import
  • Warehouse selection based on shipping zones and SLA
  • Real-time availability checking before commit
  • Partial allocation and split-ship support
  • Backorder workflow with ETA visibility
  • Smart reallocation when stock or priority changes

Multi-Warehouse Support

  • Unlimited warehouse locations under one tenant
  • Amazon FBA, 3PL partner, and in-house fulfillment
  • Drop-ship routing with vendor PO generation
  • Per-warehouse inventory ledger
  • Location-based routing rules and overrides
  • Cross-dock and pick-and-pack flows

Real-Time Inventory Tracking

  • Live stock levels per location and bin
  • Available vs allocated vs on-hold breakdown
  • Inbound shipment and ASN tracking
  • Historical inventory movement audit
  • Inventory aging and cost-layer reports
  • FIFO / LIFO / FEFO support

Stock Transfer Workflows

  • Warehouse-to-warehouse transfers with full audit
  • Approval workflows for high-value moves
  • In-transit tracking with arrival reconciliation
  • Automatic adjustment on receipt
  • Batch transfer processing
  • Transfer-cost capture for landed cost

AI-Adjusted Stock Alerts

  • Threshold alerts adjusted by sales velocity
  • Per-SKU and per-location alert settings
  • Email and webhook notifications
  • Channel-specific reserved stock levels
  • Smart reorder-point calculations
  • Demand forecast feed for purchase planning

PackScan Verification

  • Barcode-driven pick and pack (low hundreds per station for hardware)
  • Order, SKU, and serial verification at the bench
  • Mis-pick prevention before label print
  • Operator productivity tracking
  • Photo capture on high-value or returnable orders
  • 10-minute operator training

Shipping & Tracking

Generate labels, compare rates across providers, and sync tracking back to every channel automatically. Same engine for D2C parcels, B2B LTL, and distributor pallet orders.

ShipX — Multi-Provider Rate Engine

  • Multi-provider rate comparison (EasyPost, Shippo, ShipEngine, UPS, USPS)
  • AI-ranked recommendations: cheapest, fastest, best-value
  • Packet-based shipping for split orders
  • Real-time serviceability and ZIP validation
  • Carrier suggestions based on delivery commitment
  • Manual or auto-confirm workflow with audit trail

Multi-Carrier Support

  • USPS, UPS, FedEx, DHL across all service levels
  • Regional carriers (OnTrac, LSO, Lasership)
  • LTL freight (XPO, Old Dominion, Saia, Estes)
  • International with customs documentation
  • Custom carrier configuration for negotiated accounts
  • Same labels for parcel, freight, and pallet

Automated Tracking Sync

  • Tracking numbers pushed to every source channel
  • Real-time status events (in-transit, exception, delivered)
  • Delivery confirmation captured for proof of receipt
  • Exception detection with proactive notification
  • Buyer notification emails (D2C, B2B, distributor templates)
  • Hosted tracking page with branded experience

Batch Processing

  • Hundreds of labels per minute
  • Smart batching by carrier, warehouse, and zone
  • Packing slip and pull list generation
  • Commercial invoice for international shipments
  • Customs documentation (CN22, CN23, EEI)
  • End-of-day manifest and SCAN form

Rate Shopping

  • Automatic best-rate selection per shipment
  • Cost-vs-speed optimization
  • Service-level rules per channel and account
  • Negotiated and contracted rate support
  • Dimensional weight calculation
  • Zone and surcharge optimization

Adaptive Shipping Decisions

  • Context-aware carrier recommendations — not rigid rules
  • Decision support based on order weight, dim, destination
  • Buyer preference and contract honoring
  • Oversize and DIM-weight warnings before label
  • Service-level compliance checks against PO
  • Override flexibility with full audit trail

Customer Records

One customer record across all channels — whether the customer is a marketplace shopper, a corporate buyer, or a distributor account.

Single Customer Record

  • Email and tax-ID based deduplication
  • Automatic merge on duplicate detection
  • Cross-channel customer view (D2C + B2B + distributor)
  • Master customer database with hierarchy support
  • Custom customer fields per audience type
  • Customer tagging and segmentation

Account Hierarchy

  • Parent / child account relationships
  • Bill-to / ship-to / sold-to separation
  • Master distributor with sub-distributor visibility
  • Multi-site B2B accounts (HQ + locations)
  • Per-account contract pricing and terms
  • Roll-up reporting at parent level

Complete Order History

  • All orders from all channels in one timeline
  • Purchase frequency and reorder cadence
  • Product preference and pattern tracking
  • Return and dispute history
  • Communication log (email, portal, EDI)
  • Quote, contract, and renewal references

Address Management

  • Billing, shipping, and ship-to-third-party addresses
  • Two-layer address validation and standardization
  • Multiple addresses per account with default rules
  • International address support with country rules
  • Tax-ID and resale-certificate capture per address
  • Address change history with audit

Lifetime Value & Insights

  • Predicted customer lifetime value
  • Average order value and reorder interval
  • Profit contribution after fees and freight
  • Channel attribution per customer
  • VIP, at-risk, and dormant segment flags
  • Distributor sell-through and end-customer visibility

Credit & Terms (B2B / Distributor)

  • Credit limit per account with utilization tracking
  • Net-30 / 45 / 60 / 90 term enforcement
  • Aging buckets and overdue-balance flags
  • Credit hold and release workflow
  • Tax exemption and resale certificate management
  • ACH, wire, and credit-card-on-file support

Exception Handling

Real orders generate real exceptions — cancellations, returns, RMAs, address failures, chargebacks, deductions. The same workflow engine handles all of them, from a $40 marketplace return to a $40,000 distributor RMA.

Returns & RMA Management

  • Two-phase return process (authorization → receipt)
  • Automatic RMA number generation
  • Configurable return windows and approval thresholds
  • Condition inspection and restocking workflow
  • Return-required vs return-waived decisioning
  • Restocking fee rules by reason code and account

Cancellations & Exchanges

  • Full order, line item, or partial-quantity cancellations
  • Smart stock reversal (hold → available)
  • SKU exchange with price-difference handling
  • Split-order support for partial fulfillment
  • Automatic refund processing with audit
  • Channel-specific cancellation push-back

AI-Assisted Workflow Monitoring

  • End-to-end exception tracking — no lost threads
  • Automatic escalation for stalled processes
  • Refund and credit-memo reconciliation monitoring
  • Return-rate analytics by SKU, account, and reason
  • Threshold alerts on high-value exceptions
  • Manager approval gates when policy requires

Financial Exception Tracking

  • Refund tracking for accounting reconciliation
  • Replacement cost attribution and write-off coding
  • Chargeback and EDI 812 deduction documentation
  • Expedited delivery cost capture
  • GL-ready exception reports per period
  • Multi-status refund lifecycle (pending → processed → reconciled)

Financial & Reporting

Connect your accounting and ERP, track profitability per channel and per account, generate the reports your CFO actually asks for.

QuickBooks Sync (coming soon)

  • QuickBooks Online API integration
  • Automatic invoice and credit-memo creation
  • Payment reconciliation
  • Chart of accounts mapping per channel
  • Sales-tax tracking
  • Financial reporting sync

ERP Integration

  • SAP, NetSuite, Acumatica, Epicor Prophet 21, Infor SX.e
  • Bidirectional item, customer, and pricing sync
  • Order, invoice, and credit memo posting
  • Inventory adjustment and cycle-count writeback
  • Webhook or scheduled batch transport
  • Idempotent posting with retry queue

Invoice Generation

  • Automatic invoice creation per shipment or per order
  • Customizable templates per account or channel
  • PDF generation with consolidated billing options
  • Email delivery with read receipts
  • Multi-currency support
  • Invoice status tracking through to payment

Profit Reporting

  • COGS tracking per order line
  • Margin calculations after fees, freight, and rebates
  • Channel profitability (D2C vs B2B vs distributor)
  • SKU-level and account-level profit tracking
  • Marketplace fee, MDF, and rebate accrual tracking
  • Custom profitability reports

Tax Calculation

  • Sales tax calculation per jurisdiction
  • Multi-state and multi-country support
  • Tax exemption and resale certificate handling
  • VAT / GST support
  • Tax reporting and filing prep
  • Avalara and TaxJar integration

Custom Reports & SQL Access

  • SQL-based custom reports
  • Scheduled report generation and email delivery
  • Export to Excel, PDF, CSV
  • Dashboard widgets and pinned KPIs
  • Channel scorecards (sell-through, OTIF, fill rate)
  • Read-replica access for BI tools (Tableau, Power BI, Metabase)

Build What You Need

The building blocks ship ready. Assemble them to match your operation — with full source code access on self-hosted, full database access on every deployment, and a documented API for everything.

Database Access

  • Full MySQL / MariaDB access on self-hosted
  • Direct SQL query access for reporting
  • Add custom fields to any table
  • Create custom tables and relationships
  • Backup, migration, and replication tools
  • Performance tuning access

Modular Building Blocks

  • All components ready to assemble
  • Custom branding and color scheme
  • Logo and interface customization
  • Email template personalization per audience
  • Your domain, your portal, your rules
  • Tailored field-level configuration

Workflow Automation

  • Custom business logic for routing and approval
  • Conditional order routing by audience and account
  • Automated status updates and notifications
  • Custom notification triggers
  • Integration with external systems
  • Webhook delivery for any event

REST API Access

  • REST API for all operations
  • OpenAPI 3.0 documentation included
  • Webhook endpoints for any event
  • OAuth2 authentication with per-buyer keys
  • Rate limiting and idempotency keys
  • Build your own integrations and portals

Custom Reports

  • SQL-based custom reports
  • Scheduled generation and delivery
  • Export to Excel, PDF, CSV
  • Dashboard widgets and KPIs
  • Data visualization tools
  • Real-time business intelligence

Source Code (Self-Hosted)

  • Full PHP source code access
  • Git repository included
  • Modify any functionality
  • Add new features and modules
  • No obfuscation or encryption
  • Keep all modifications forever

Why One Platform Beats Three

Most manufacturers we meet are running an OMS for D2C, a B2B portal bolted onto their ERP, and a separate distributor portal a partner built five years ago. The cost isn’t the licenses — it’s the integration debt.

Three Silos

Three integrations to your ERP. Three pricing masters that drift. Three customer databases that disagree on the same buyer’s address.

Three Reports

Three reporting silos. Your CFO asks “what did we sell yesterday?” and gets three answers that don’t add up. Channel profitability becomes an Excel exercise, not a dashboard.

Three Teams

Three teams who can’t cover for each other. The B2B clerk doesn’t know how to process a marketplace return. The distributor manager can’t see the FBA inventory she’s about to promise.

One platform means one ERP integration, one pricing master, one customer database, one reporting layer, one team that can run any order type. The intake methods stay specialized — an EDI 850 still lands like an EDI 850, a punchout cart still round-trips like a punchout cart — but everything downstream collapses into one operation.

That’s the entire argument for OrderHUBx.

See It In Action

A 30-minute walkthrough using your channel mix — D2C marketplaces, B2B intake methods, distributor portal, or all three. We’ll show you the same engine running each one.