Frequently Asked Questions

Q: How long does setup take?

Cloud plans are ready within days. Self-hosted basic setup takes 1-2 weeks, and setup with training takes 2-3 weeks depending on channel complexity.

Q: What is the difference between cloud and self-hosted?

Cloud plans are hosted and managed by OrderHUBx with automatic updates. Self-hosted means you own the full source code and deploy on your own servers with complete data ownership and unlimited customization.

Platform & Technology

What is OrderHUBx?

OrderHUBx is a multi-channel order management platform that centralizes orders from all your sales channels in one dashboard. It supports Amazon, Walmart, WooCommerce, eBay, and custom storefronts with AI-powered automation, intelligent warehouse allocation, and multi-carrier shipping.

What technology stack does OrderHUBx use?

OrderHUBx is built with modern, proven technologies including a robust backend API, responsive web interface, and comprehensive integrations with major sales channels and shipping providers.

What channels can I connect?

OrderHUBx supports Amazon FBA and FBM, Walmart Marketplace, WooCommerce / WordPress, eBay, and direct/custom storefronts. More integrations including Etsy, Shopify, and BigCommerce are continuously being added.

Deployment & Setup

What deployment options are available?

OrderHUBx offers two deployment options: cloud-hosted plans starting at $149/month with automatic updates and managed infrastructure, or self-hosted on-premise deployment with a one-time implementation fee starting at $8,500. Both options include the same core features.

What's the difference between cloud and self-hosted?

Cloud plans are hosted and managed by OrderHUBx — we handle updates, backups, and infrastructure. Self-hosted means you own the full source code and deploy on your own servers, giving you complete data ownership, unlimited customization, and no recurring software fees.

How long does setup take?

Cloud plans are ready within days of signing up. For self-hosted deployments, basic setup takes 1-2 weeks, and setup with training takes 2-3 weeks depending on your channel complexity and customization needs.

What technical skills are required?

For cloud plans, no technical skills are needed — we handle everything. For self-hosted, basic server management knowledge is helpful but not required. Our team guides you through installation and provides comprehensive documentation.

Pricing & Plans

What are the cloud plan options?

We offer three cloud tiers: Starter ($149/mo, up to 500 orders, 2 channels), Growth ($399/mo, up to 5,000 orders, 5 channels), and Enterprise (custom pricing, unlimited everything). Annual plans save 15%. See our pricing page for details.

What happens if I exceed my order limit?

We'll notify you as you approach your plan limit. You can upgrade at any time. We never stop processing your orders mid-cycle.

Can I switch between cloud and self-hosted?

Yes. If you start with a cloud plan and later want to move to self-hosted, we can migrate your data and configuration. Contact our team for a migration plan.

Can I use one license for multiple stores?

Yes. All plans support connecting multiple stores and sales channels within the channel limits of your tier. Self-hosted plans have no channel limits.

Support & Services

What support is available?

Cloud plans include email support (Starter), priority email + chat (Growth), or a dedicated account manager (Enterprise). Self-hosted customers can add optional support tiers (Bronze, Silver, Gold) with response time SLAs from 6 hours down to 1 hour.

What is the Annual Maintenance Contract (AMC)?

AMC ($200/month) is an optional add-on for self-hosted deployments that includes platform updates, security patches, monthly health checks, email/ticket support, and quarterly reviews. It's required if you want to add 24/7 support tiers.

Can I change my support tier?

Yes! You can upgrade or downgrade your support tier anytime with 30 days notice.